A driving instructor who gives lessons in a motor car in
return for payment must be on the Register of Approved
Driving Instructors' (ADIs).
To gain entry to the register prospective instructors need
to pass a series of examinations administered by the Driving
Standards Agency (DSA). People training to qualify as ADIs
who have part completed the examinations can obtain from the
Agency a licence to acquire practical experience which is
strictly limited to six months. Once fully qualified and on
the register, ADIs are regularly tested by DSA to check
their continued ability to give instruction to an acceptable
DSA and the driving instruction industry place great
emphasis on professional standards and business ethics. The
code of practice set out in this leaflet has been agreed
between DSA and the main bodies representing ADIs; it is a
framework within which all instructors should operate.
Our aim is to give our customers the best possible quality &
service in order to build up and maintain our company name.
Once our customers have been booked in, it will be up to our
instructors to make sure that they given a quality service.
Will be presentable: wear a smart shirt,
smart trousers and shoes or ladies equivalent.
Will Be Punctual: because we are organised, then being on
time should be expected.
If our instructors are unavoidably late or know they are
going to be late, they will contact you and inform
you of this, advise you of the problem and an expected
Our instructors will ensure that the customer still gets
full time, preferably not at the expense of the next
Our instructors will make the time up at the next lesson &
even give you (the customer) a little extra time by way of compensation;
we will treat our customers as we ourselves would like to be
If our instructors miss a customer because they are late,
then we will get them to ring you & we will not leave it up
to you (the customer) to ring back.
When our instructors get a new customer we will get them to
find the address and be clear of its location before the
A first lessons impressions are often the basis on what you
customer) bases their impressions of the service that we will
provide, we will endeavour to provide a professional service
at all times.
During an active lesson our instructors will try to avoid
using mobile phones, but on rare occasions use of a mobile
phone maybe necessary. We will leave this up to the
discression of our instructors. If our instructors must use
their phones, then they will make sure that the car is
stopped, or that a hands free kit is used.
If a call is to be made, then our instructors will try were
possible to make it in between lessons when safe to do so.
Using mobile phones on lessons is not professional & our
instructors will try to avoid this during active lessons.
Towards A Pass values our customers and we will treat all of
our customers the way we ourselves would like to be treated,
our customers are paying for a service & should at all times
get the best quality and most professional service
We will strive to make sure that you (our customers) are happy,
make the lessons interesting and give the best tuition
All the these items listed in this code of conduct are
matters of manners and courtesy, they cost nothing but make
all the difference in terms of recommendations and
Towards A Pass wants to be the best, and this comes down to
our instructors who teach, if we have the best instructors
and reputation we will surely have one of the best driving
schools & happy clients.
The Towards A Pass instructors will at all times behave in a professional
manner towards clients. Clients will be treated with respect
and consideration. The instructor will try to avoid physical
contact with a client except in an emergency or in the
normal course of greeting. Whilst reserving the right to
decide against giving tuition, the instructor will not act
in any way which contravenes - legislation on
The Towards A Pass instructors will safeguard and account for any monies
paid in advance by the client in respect of driving lessons,
test fees or for any other purpose and will make the details
available to the client on request.
The instructor on or before the first lesson should provide
clients with a written copy of his/her terms of business to
legal identity of the school/instructor
with full address and telephone number at which the
instructor or his/her representative can be contacted.
The price and duration of lessons.
The price and conditions for use of a driving school car for
the practical driving test.
The terms under which cancellation by either party may take
Procedure For Complaints
The Towards A Pass instructors should check a client's entitlement to drive
the vehicle and his or her ability to read a number plate at
the statutory distance on the first lesson, when presenting
a client for the practical driving test the instructor
should ensure that the client has all the necessary
documentation to enable the client to take the test and that
the vehicle is roadworthy.
The Towards A Pass instructors will advise clients when to apply for their
theory and practical driving tests, taking account of local
waiting times and forecast of clients' potential for
achieving the driving test pass standard. The instructor
will not cancel or re-arrange a driving test without the
client's agreement. In the event of the instructor's
decision to withhold the use of the school car for the
driving test, sufficient notice should be given to the
client to avoid loss of the DSA test fee.
The instructor should at all times, to the best of his or
her ability, endeavour to teach the client correct driving
skills according to DSA's recommended syllabus.
The advertising of driving tuition shall be honest; claims
made shall be capable of verification and comply with codes
of practice set down by the Advertising Standards Authority.
Advertising that refers to clients' pass rates should not be
open to misinterpretation and the basis on which the
calculation is made should be made clear.
Complaints by clients should be made in the first instance
to the driving instructor/driving school/contractor
following the complaints procedure issued.
Failing agreement or settlement of a dispute, reference may
be made to DSA's Registrar of Approved Driving Instructors
who will consider the matter and advise accordingly.
Should the Registrar not be able to settle the dispute he or
she may set up a panel, with representatives from the AN
industry, to consider the matter further or advise that the
matter should be referred to the courts or other statutory
body to be determined.
For further information or advice
The AOl Registrar
Driving Standards Agency, Stanley House,
56 Talbot Street
Telephone: 0115 901 2500
Supplied by the DSA