About Us
 
  All the information you will ever need about our driving school and products.  

 
Locations We Cover
 
  We cover locations around the north east. Click the read more button for information and a full area map.  

 
Vehicles & Instructors
 
  Our well maintained vehicles & fully qualified instructors will get your through your test & keep you up to date every step of the way.  

 
How To Get Started
 
  Information about how to get started. What you need and what to look for in an instructor and driving school  

 
Code Of Conduct
 
  Information about the DSA's code of conduct so if you ever feel that a driving instructor is not conducting themselves correctly then click the read more button below.  

 
Terms & Conditions
 
  Our driving school is a member of the independent Instructors Association and abides by its terms of Business .  

 

About Us
Driving Instructors Code Of Conduct

   
 

Below is the DSA's code of conduct so if you ever feel that a driving instructor is not conducting themselves in a correct manner, below is how to check.

Introduction

A driving instructor who gives lessons in a motor car in return for payment must be on the Register of Approved Driving Instructors' (ADIs).

To gain entry to the register prospective instructors need to pass a series of examinations administered by the Driving Standards Agency (DSA). People training to qualify as ADIs who have part completed the examinations can obtain from the Agency a licence to acquire practical experience which is strictly limited to six months. Once fully qualified and on the register, ADIs are regularly tested by DSA to check their continued ability to give instruction to an acceptable standard.

DSA and the driving instruction industry place great emphasis on professional standards and business ethics. The code of practice set out in this leaflet has been agreed between DSA and the main bodies representing ADIs; it is a framework within which all instructors should operate.

Our aim is to give our customers the best possible quality & service in order to build up and maintain our company name. Once our customers have been booked in, it will be up to our instructors to make sure that they given a quality service.

Our Instructors

Will be presentable: wear a smart shirt, smart trousers and shoes or ladies equivalent.

Will Be Punctual: because we are organised, then being on time should be expected.

If our instructors are unavoidably late or know they are going to be late, they will contact you and inform you of this, advise you of the problem and an expected arrival time.

Our instructors will ensure that the customer still gets full time, preferably not at the expense of the next customer.

Our instructors will make the time up at the next lesson & even give you (the customer) a little extra time by way of compensation; we will treat our customers as we ourselves would like to be treated.

If our instructors miss a customer because they are late, then we will get them to ring you & we will not leave it up to you (the customer) to ring back.

When our instructors get a new customer we will get them to find the address and be clear of its location before the first lesson.

A first lessons impressions are often the basis on what you (the customer) bases their impressions of the service that we will provide, we will endeavour to provide a professional service at all times.

During an active lesson our instructors will try to avoid using mobile phones, but on rare occasions use of a mobile phone maybe necessary. We will leave this up to the discression of our instructors. If our instructors must use their phones, then they will make sure that the car is stopped, or that a hands free kit is used.

If a call is to be made, then our instructors will try were possible to make it in between lessons when safe to do so. Using mobile phones on lessons is not professional & our instructors will try to avoid this during active lessons.

Towards A Pass values our customers and we will treat all of our customers the way we ourselves would like to be treated, our customers are paying for a service & should at all times get the best quality and most professional service available.

We will strive to make sure that you (our customers) are happy, make the lessons interesting and give the best tuition possible.

All the these items listed in this code of conduct are matters of manners and courtesy, they cost nothing but make all the difference in terms of recommendations and reputation.

Towards A Pass wants to be the best, and this comes down to our instructors who teach, if we have the best instructors and reputation we will surely have one of the best driving schools & happy clients.

Personal Conduct

The Towards A Pass instructors will at all times behave in a professional manner towards clients. Clients will be treated with respect and consideration. The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting. Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes - legislation on discrimination.

Business Dealings

The Towards A Pass instructors will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.

The instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:

legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted.

The price and duration of lessons.

The price and conditions for use of a driving school car for the practical driving test.

The terms under which cancellation by either party may take place.

Procedure For Complaints

The Towards A Pass instructors should check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson, when presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy.

The Towards A Pass instructors will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of clients' potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the client's agreement. In the event of the instructor's decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee.

The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA's recommended syllabus.

Advertising

The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.

Advertising that refers to clients' pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

Conciliation

Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued.

Failing agreement or settlement of a dispute, reference may be made to DSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.

Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the AN industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.

For further information or advice write to:

The AOl Registrar
Driving Standards Agency, Stanley House,
56 Talbot Street
Nottingham
NG1 50U
Telephone: 0115 901 2500

Supplied by the DSA

   
 
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